The National Water Supply and Drainage Board (NWSDB) which is also called the Sri Lanka Water Board, works to bring clean and safe water to people all over the country. It looks after the supply of safe water, maintenance of related infrastructure and wastewater management.
Because demand and digital change are increasing, the Sri Lanka Water Board offers several online services like bill checking, paying online, receiving texts and downloading application forms. This page explains everything you must know such as what your responsibilities are, how much you will pay in each unit, how to make a complaint and how to contact them.
What Is the Sri Lankan Water Board?
By the National Water Supply and Drainage Board Law No. 2 of 1974, the Sri Lanka Water Board (NWSDB) was created to handle the planning, designing, operation and maintenance of water supply and sewerage systems island-wide.
Are you interested in working with the Sri Lanka Water Board (NWSDB)? Check the latest Sri Lanka Water Board (NWSDB) vacancies, positions, and application details.
Overview and Contact Details
| Established |
1974 |
| Parent Ministry | Ministry of Water Supply |
| Headquarters | Ratmalana, Sri Lanka |
| Hotline | 1936 (Available 24/7) |
| General Line | +94 11 2638999 / +94 11 2611589 |
| Fax | +94 11 2636449 |
| CEB Head Office Address | National Water Supply and Drainage BoardGalle Road,Ratmalana,Sri Lanka. |
| support@waterboard.lk | |
| Website | waterboard.lk |
| whatsapp.com | |
| facebook.com | |
| X | x.com |
| YouTube | youtube.com |
| instagram.com | |
| Important links | |
| New Connection | Click Here |
| Online Bill Payment | Click Here |
| Public Complaints | Click Here |
| NWSDB Self Care App – Google Play | Click Here |
| NWSDB Self Care App – App Store | Click Here |
| Register for SMS | Click Here |
| Water Interruptions | Click Here |
Core Responsibilities of the Water Board
The NWSDB’s main duties include
- Providing safe drinking water to urban and rural populations
- Designing, constructing, and maintaining water treatment plants and pipelines
- Managing sewerage and wastewater treatment projects
- Issuing water service connections and handling billing and metering
- Promoting sustainable water usage and public awareness
Sri Lanka Water Board E-Services
To make services more accessible, the Water Board has introduced several digital tools:
Available E-Services:
- Online Bill Check & Payments
- New Water Connection Applications
- SMS Bill Alerts
- Complaint Submission
- Tariff Calculators
- Downloadable Forms
These services can be accessed via the official website: www.waterboard.lk
How to Check Your Sri Lanka Water Board Bill Online
Checking your water bill online is now easy and secure. Here’s how:
Step-by-Step Guide:
- Visit: www.waterboard.lk
- Click on “Pay Online”
- Click “Proceed.”
- Enter your Account Number and Consumer Number (printed on your bill)
- Click “Search.”
- Your current bill, due date, and amount will be displayed
💡 Tip: Use a desktop or updated mobile browser for best experience.
Sri Lanka Water Board Bill Payment—Step-by-Step
You can now pay your water bill via several convenient methods:
Online Payment Methods:
- Visit: www.waterboard.lk
- Click “Pay Now”
- Click “Proceed.”
- Enter Consumer and Account Numbers
- Confirm bill details and select your payment method
- Complete the transaction via credit/debit card, mobile wallet, or internet banking
- Proceed and pay your water bill.
- Save the receipt for records
Other Payment Options:
- Banks: BOC, People’s Bank, Sampath, Commercial Bank
- Mobile Apps: FriMi, eZ Cash, mCash
- Authorized Agents: LankaPay, Dialog, Mobitel kiosks
Sri Lanka Water Board Unit Prices (Water Tariffs)
The tariff system is progressive, meaning the more you use, the higher the rate.
Domestic Use (monthly):
| Units (m³) | Rate per Unit (LKR) | Service Charge (LKR) |
|---|---|---|
| 0–5 | 12.00 | 100.00 |
| 6–10 | 18.00 | 100.00 |
| 11–15 | 30.00 | 100.00 |
| 16–20 | 45.00 | 150.00 |
| 21–25 | 58.00 | 150.00 |
| 26–30 | 80.00 | 200.00 |
| 31+ | 100.00 | 200.00 |
Note: Commercial, government, and industrial rates differ.
How to Get a New Water Connection—Step-by-Step Procedure
Method 1: Apply via Sri Lanka Water Board website (Online Application)
Step 1: Visit the Sri Lanka Water Board website.
Step 2: Click on “New Customer.”
Step 3: Click on “Online Application.”
Step 4: Fill out the application and submit it.
Method 2: Formal application process
Step 1: Prepare Required Documents
Before visiting the office or applying online, collect the following:
- Copy of National Identity Card (NIC)
- Proof of ownership (Deed / Lease Agreement / Permit)
- Survey Plan or approved building plan
- Grama Niladhari (GN) certification (if requested)
- Tax Receipt or Utility Bill (to prove residence)
Step 2: Obtain the Application Form
You can get the application form in two ways:
- Online:
Visit www.waterboard.lk/new-customer - In-Person:
Visit the nearest NWSDB regional office and request the form.
Water Connection Applications
| New Connection Application | Download PDF |
| New Connection Application (Size Greater than 2″ / 63 mm) | Download PDF |
| Application for Clearance of NWSDB for Certificate of Conformity | Download PDF |
| Application for the Clearance of NWSDB for Development Permit | Download PDF |
Step 3: Submit the Completed Application
Submit the filled-out application, along with the above documents, to your regional NWSDB office. You may also apply via the eBIS portal (if available in your region).
Step 4: Site Inspection by Water Board Officers
After your application is accepted:
- A technical officer from the NWSDB will inspect the site to check feasibility, distance from the main pipeline, and infrastructure requirements.
- This may take 7–14 working days depending on location.
Step 5: Receive Cost Estimate & Approval
Based on the inspection, NWSDB will:
- Provide a cost estimate for installation (pipe, labor, meter)
- Request you to make payment for the estimate
- Issue a letter of approval once payment is completed
Step 6: Make the Payment
Pay the connection fee at the NWSDB office or bank (depending on instructions). Keep the receipt as proof of payment.
Step 7: Installation of the Water Connection
Once payment is confirmed:
- NWSDB will schedule the installation of the pipeline and meter
- This may take 1–3 weeks depending on workload and technical feasibility
Step 8: Meter Activation & Start of Service
After installation:
- The water meter will be activated
- Your consumer number will be issued
- You will start receiving monthly water bills
Summary Table: New Water Connection Process
| Step | Description | Duration |
|---|---|---|
| 1 | Document Preparation | 1–2 Days |
| 2 | Application Submission | Same Day |
| 3 | Site Inspection | 7–14 Working Days |
| 4 | Cost Estimate & Payment | 2–3 Days |
| 5 | Installation | 1–3 Weeks |
| 6 | Meter Activation | Immediate |
Need Help?
- Hotline: 1939 (24/7 support)
- Website: https://www.waterboard.lk
How to Register for Water Board SMS Notifications
You can now receive important details of the water service such as interruption notices, billing details, outstanding reminders, etc. by registering for our SMS based services. You can send us your account number as an SMS to 071 939 99 99 from your mobile phone (which will be registered as your mobile number). Additionally, you can register for eBills by sending your email address along with your account number, separated by a comma.
How to register?
- To register for SMS service only, send your account number
-
- E.g. 10/25/121/020/14 to 071 939 9999
- To register for SMS services and ebills, send your account number and the email address
- E.g. 10/25/121/020/12,username@example.com to 071 939 9999
How to File a Complaint with the Sri Lanka Water Board
Are you encountering problems such as water leaks, billing errors, or a lack of supply?
Complaint Submission Options:
1. Online:
- Go to ebis.waterboard.lk
- Select “Lodge Complaint.”
- Fill in your details, complaint type, and location
- Upload photos (optional) and submit
2. Phone:
- Call the 24/7 hotline: 1939
3. In-Person:
- Visit the nearest regional office and complete a written complaint form
FAQs – Sri Lanka Water Board
1. Can I pay my water bill via mobile apps?
Yes. Apps like FriMi, eZ Cash, and LankaQR-supported bank apps accept NWSDB payments.
2. What if I lose my water bill?
You can check or print a digital copy at ebis.waterboard.lk with your account details.
3. How long does it take to get a new water connection?
It typically takes 2–4 wweeks,depending on technical feasibility and document verification.
4. Can I change the name on the water bill?
Yes, you can register by submitting an ownership transfer form along with the relevant legal documents.
5. What is the penalty for late payments?
If bills remain unpaid beyond the due date, we add a surcharge. Disconnection may follow after repeated delays.
Conclusion
The Sri Lanka Water Board is steadily evolving with modern technology to provide faster and more reliable services. From online bill checking to complaint resolution and transparent unit pricing, it’s easier than ever for customers to manage their water usage and services.
To ensure continuous service, always pay your bills on time, report issues promptly, and use their e-services for convenience. Bookmark www.waterboard.lk or dial 1939 for instant help.
Pro Tip: Sign up for SMS alerts and save digital copies of your receipts for record-keeping.
